Shipping Policy

Order Processing

We aim to prepare and process most orders within 1–2 business days. However, depending on order volume and product availability, processing may take up to 5 business days.

Business days exclude weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Shipping Rates and Delivery Estimates

Aspect offers free standard shipping on all eligible orders.

Orders may be shipped directly from our fulfilment partners and suppliers to customers in Australia and other supported international destinations, including the United States, Canada, New Zealand, the United Kingdom, countries within the European Union, and selected locations worldwide.

Standard delivery generally takes between 4 and 17 business days after your order has been dispatched.

Please note that delivery times are estimates only. Customs processing, import procedures, carrier delays, or circumstances outside our control may result in longer delivery times for certain destinations.

Estimated Shipping Times

Delivery times may vary depending on the shipping option selected:

Free Standard Shipping

4–17 business days

Express Shipping

4–12 business days

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Where applicable, these charges are the responsibility of the customer and are not covered by Aspect.

How Can I Track My Order?

You can monitor the status of your shipment at any time through our Order Tracking page.

Once your order has been shipped, we will send you an email containing a tracking number. Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become active and available through the carrier's system.

If your order has not arrived within 30 days of receiving your shipping confirmation email, please contact us at [SUPPORT EMAIL] with your full name and order number so our team can investigate the shipment.

Unpaid Import Duties and Taxes

If your shipment is subject to import duties, customs fees, or taxes, these charges must be paid where required in order for the parcel to be released and delivered.

Failure to pay applicable customs charges may result in the parcel being held by customs for an extended period, which may be approximately three weeks or longer depending on the destination.

If the charges remain unpaid, the shipment may eventually be returned to us. Any customs charges, import duties, taxes, handling fees, or return shipping costs incurred as a result may be deducted from any refund issued.

Please note that customs duties, taxes, and similar government-imposed charges are generally non-refundable by Aspect.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully review your delivery address before completing your purchase. Aspect cannot be held responsible for delays, failed deliveries, or lost shipments resulting from incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible. While we will make reasonable efforts to assist, we cannot guarantee that an address can be changed once an order has entered processing or has already been dispatched.

For any questions or assistance regarding shipping or delivery, please contact us at contact@aspectlighting.co.

Thank you for choosing Aspect.